Portfolio

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Wireframes - Prototypes - Experiments - Mockups - Designs

Welcome to my portfolio scrapbook where I put things of interest to share with prospective clients and colleagues. It is mostly in chronological order. The purpose of this page is for people to be able to scan visuals of work I have created or managed.


Mercedes-Benz

UN - World Intellectual Property Organisation

Volvo Penta - New Website

Automotive - Inchcape Subaru PSA Group

Automotive - Bridgestone Tyres - Pixel Dance

Fintech - ICX4 - Legal & General - HSBC - Deutsche Bank - Moneycorp

Hospitality - Fourth

Travel - Low Cost Travel

Games

Other Stuff


Mercedes-Benz

Being of a sensitive nature, I cannot go into too much detail or images but…

At Mercedes Benz I was tasked with creating the UX journeys for Costs and Prices related to vehicle orders. This entailed managing costs for shipping, tax, inflation, product changes etc.

The process was simply to engage with the client’s product owners for each section in order to understand their needs and requirements.

Following this I researched the field including how they currently work followed by subject matter experts and user interviews.

Based on this research I created initial solutions which formed the basis for weekly iterative design catchup meetings were we evolved the solutions. This continued until we had the best possible design that we could test and then submit for development.

After this we supported development and moved onto the next version.

UN - World Intellectual Property Organisation

I was tasked with heading up the UN’s WIPO new UX Design department in order to redesign of all their core customer digital systems from the ground up.

This role included three main areas:

  1. Single Sign-on
  2. Single menu – a cross system mega menu
  3. Single WIPO user portal

Process

  1. Requirements gathering
    Talked to relevant departments.
    Interviewed key stakeholders.
    Discovered differing agendas between departments and worked hard to understand them.
  2. Understand the platform
    Worked to understand the underlying technology of WIPO
    Studied the current style guide.
    Worked with Development to grok the stack.
  3. Research
    Expert review of current systems and applications.
    Looked at what the competition are doing.
    Gathered information on user types and built personas.
  4. Rough designs
    Began initial design ideas for early sharing and iterations.
    Weekly UX design catch-up and share.
    Invited stakeholders, developers and users for feedback.
  5. Prototyping
    Designs began to solidify into prototypes that were tested.
    More stakeholder engagement and cross department communication.
    Design began to get signed off.
  6. Development
    Involved in development.
    Available to any and all questions or change requests due to technical limitations.
  7. Launch
    Analytics in place.
    Feedback mechanism in place.

Challenges & Notes


WIPO is a large organisation with many departments and as many agendas, needs and requirements. The key challenge was finding a way to unify and move design thinking forwards. This was achieved by open communication, and inclusion of stakeholders along a road as clearly defined as possible.

We had to work with a style guide that was designed for a very specific purpose and was not up to the job. I created and headed up a design working group so that we could define, modify and unify the organisation's style guide.

Although a friendly place, the organisation is very conservative and resistant to change. It took a lot of talking, diplomacy, honesty and leading by example to loosen grip.

Below are some screenshots of the many wireframe iterations and designs tried and tested.

 






















Volvo Penta - New Website

Working for AKQA I was tasked with leading the UX design for a new website for Volvo Penta. We built a component library and a collection of templates for Volvo Penta's CMS. The project went well but not without its challenges including a short deadline and an inexperienced team.














Inchcape - Subaru

I led the UX product design side of a new e-commerce platform for the provisioning and purchase of cars online. The tool of choice for this job was Axure.















Bridgestone

Pixeldance was a particle based system I had to produce for a product launch. This was shown on a 15 metre wide screen and allowed a dancer to interact with the visuals.






https://youtu.be/AcNm_9ZQrqQ




Fintech - ICX4 - Legal & General - HSBC - Deutsche Bank - Moneycorp

I have worked for a number of financial institutions including as Head of Digital for ICX4. Fintech can be a complex space. I have worked hard to make big data easily traversable as well as simplified the picking of funds.

ICX4 was of particular interest due to the complexity of the work.

ICX4 deal in big data for the banking industry. This meant many terabytes of raw data had to be indexed and made readable.

My job was to make this data useful. The problem was that there was so much data that it was overwhelming and time consuming for anyone to interact with. To solve this I began to research exactly what the user wanted to find out so that I could then construct the best journey to do so.

The primary use was for Know Your Customer (KYC) application. To this I created a search engine and a browsing engine with a multi layered system of filtering, only surfacing data and filters as and when needed.

This allowed users to begin the journey on a superficial level and dd not overwhelm, but it allowed them to dig ever deeper as needed.












Fourth

As Head of Design I was brought in to add a sorely missed UX department to the organisation. Over the next three years I managed multiple teams and turned the company from a development focussed organisation into a user centred design organisation. I worked on multiple projects at any one time, I was also Product Owner for a couple. A lot of work was done to modernify and future proof products.

















































Low Cost Travel & Travel Store

I was tasked with the creation of a new and improved search function for Low Cost Travel. I was the Design Lead for Travel Store before it was called Travel Store.




Games

I have worked on many games over the years both Flash and Browser based. I created the first MMO for facebook as well as mobile apps. I also created a couple of promotional games for both Lloyds Bank, Samsung and Sony Movies.








Other Stuff

I have worked on many e-commerce projects over the years as head of design. Here are a few wireframes and some older mockups.

I also ran a CD and DVD online store as a Director the CTO. We pioneered music ripping from purchased CDs for only listening, DVD postal rental, and SMS commerce. Blockbuster purchased our DVD postal system.

I have worked on all sorts of projects including physical devices, charity work, artistic projects, games, education, widgets, portals, illustrations, video production, printed matter, icons and so much more.




















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